Frequently Asked Questions
Everything you need to know about your Jaded London order.
How long will my order take to arrive?
Standard UK shipping typically takes 3-5 working days. International delivery times vary by destination, usually ranging from 5-10 working days depending on the selected shipping method at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like swimwear and jewelry may have hygiene restrictions.
Do I have to pay international customs duties?
For customers outside the UK, import duties and taxes may apply once the parcel reaches your destination country. These charges are the responsibility of the recipient.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and number so you can follow your package's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna.
Can I cancel or amend my order after it's been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to cancel or make changes to your order once it has been confirmed. Please double-check your shipping address and sizes before completing your purchase.